Terms of Service

1. Who these Terms apply to

ScaleEdges serves two groups, and the Terms treat them differently:

• Sellers — people and businesses who open a store to sell digital products. Sections 2 to 9 are mainly for you.
• Buyers — people who purchase from a store hosted on ScaleEdges. Section 10 is written for you, and it matters: your contract is with the seller, not with ScaleEdges.

ScaleEdges is operated from Grenoble, France, and is available internationally. Wherever you are, the mandatory consumer protection law of your own country still applies to you; nothing here removes rights you cannot waive.

2. Your account

You must be at least 16 years old, or the minimum age in your country if it is higher, and able to enter a contract. You give accurate details, you keep your credentials secret, and you are responsible for what happens under your account.

We offer two-factor authentication and an optional security PIN. We recommend using them. Tell us promptly at contact@scaleedges.com if you believe your account has been accessed by someone else.

You may invite team members to your store and set their permissions. You remain responsible for everything they do with the access you grant them.

3. What ScaleEdges provides

Depending on your plan, the platform gives you:

• A hosted storefront and website builder, optionally on your own custom domain
• Hosting and delivery of digital products, including file versions, licence keys, pre-orders and gift purchases
• Video hosting and streaming through the ScaleEdges Videos add-on
• Checkout and payment collection through Stripe and PayPal
• Marketing tools: coupons, upsells, affiliate links, A/B testing, email campaigns and a blog
• Sales, customer and audience analytics
• AI assistance for writing and store building
• Optional listing in the ScaleEdges marketplace

We may add, change or remove features. If we remove something you rely on, or make a change that materially reduces what your paid plan includes, we will tell you by email before it takes effect.

4. You are the merchant of your store

This is the most important clause for sellers. ScaleEdges provides the software; it does not sell your products. For every sale in your store, you are the merchant and the seller of record. That means you are responsible for:

• The products you list, their description, their price and their delivery
• Your own terms of sale, refund policy and customer support
• Calculating, collecting and remitting any tax due on your sales, including VAT
• Complying with the consumer, tax and e-commerce law that applies to you and to your buyers
• Handling your buyers' personal data lawfully — see the Privacy Policy, which explains that we act as your processor for that data

We are not party to the contract between you and your buyer and we do not arbitrate disputes between you, beyond what payment providers require of us.

Email campaigns and automations

Campaigns and automations, including cart reminders, are marketing communications sent on your instructions. You are the controller for the recipient's address, purchase criteria, cart and consent records; ScaleEdges processes them to operate the feature as your processor. You determine the content, timing and lawful basis, provide the required information, and honour recipients' rights. The default checkout consent box is not preselected. Changing a setting does not establish valid consent or remove your legal obligations.

Each marketing email includes a store-specific unsubscribe link. We retain suppression records to prevent further marketing and apply the retention periods in our Privacy Policy. AWS SES receives the recipient's address and email content to deliver these messages. Monthly sending allowances and their reset date appear in Communication. We may restrict a store's marketing sending to protect recipients and delivery reputation. See the email marketing guide for controls and reporting.

5. What you may not sell or upload

You may not use ScaleEdges to distribute:

• Content you do not have the rights to, or that infringes anyone's copyright, trademark or other rights
• Malware, or files designed to damage or gain unauthorised access to a device
• Child sexual abuse material, or content that sexualises minors — this results in immediate termination and a report to the authorities
• Content that incites violence, hatred or discrimination, or that harasses or defames a person
• Goods or services whose sale is illegal where you or your buyer are located, including regulated items you are not licensed to sell
• Fraudulent, deceptive or misleading offers, including fake reviews and undisclosed paid endorsements

Uploaded files are scanned for malware automatically, and listings may be reviewed by automated moderation. We may remove content, suspend a store or close an account when these rules are broken. Where the breach is not serious and can be fixed, we will normally ask you to fix it first.

You must also not attack the platform itself: no scraping at a rate a person could not produce, no circumventing access controls, no probing our security without written permission, and no load deliberately disproportionate to normal use.

6. Your content stays yours

You keep all rights in the products, text, images and videos you upload (“Your Content”). You grant us only the licence we need to run the service: to store, copy, adapt in format and display Your Content in order to host your store, deliver your files to your buyers, generate previews and thumbnails, and keep backups.

That licence is worldwide and royalty-free because hosting and delivery are, but it is limited to operating the platform for you. It ends when you delete the content or close your account, apart from copies held in backups until they expire on their normal cycle. We do not use Your Content to advertise ScaleEdges without asking you first.

The platform itself — the software, the ScaleEdges name and logo, the design and the documentation — remains ours.

7. Plans, fees and billing

7.1 Subscription plans

Prices are shown on the pricing page and are the reference. At the time of writing:

• Starter — free
• Mover — €9 per month
• Shaker — €29 per month
• Enterprise — custom pricing, limits and transaction fee, set out in a separate written agreement with ScaleEdges

Paying yearly costs ten monthly payments instead of twelve.

7.2 Transaction fees

A percentage of each sale made through your store is charged as a platform transaction fee. The rate depends on the fee option you choose, on any plan: 5% is included at no extra cost, and 3%, 1% or 0% are available as separately priced monthly add-ons. Your current rate is always shown in your billing settings.

Your payment provider's own processing fees are separate, are set by that provider, and are not collected by us.

7.3 Add-ons

ScaleEdges Videos is billed separately according to the storage and bandwidth tier you select. If a video subscription lapses, playback stops but your files are retained for the grace period shown in your billing settings before deletion.

7.4 How billing works

Subscriptions renew automatically at the end of each period until you cancel. You can cancel at any time from your billing settings; cancellation takes effect at the end of the period you have already paid for, and you keep access until then.

If a payment fails, we will retry and email you. Paid features may be suspended while an invoice is unpaid. Your store data is not deleted for non-payment without notice.

We may change our prices. Existing subscribers get at least 30 days' notice by email before a price change applies to them, and can cancel before it takes effect.

7.5 Refunds

Paid subscriptions come with a 14-day money-back guarantee. The Refund Policy sets out exactly what it covers and how to claim it.

8. AI features

Some features generate text and store content using models operated by Mistral AI in France. What you type into those features is sent to Mistral AI to produce a result.

AI output can be wrong, incomplete or unoriginal. You are responsible for reviewing it before you publish it or send it to a customer, and for making sure it is accurate and does not infringe anyone's rights. Monthly AI usage limits apply per plan.

9. Availability, suspension and closing your account

We work to keep ScaleEdges available, but we do not promise uninterrupted service. Maintenance, third-party outages and events beyond our control can interrupt it.

You may close your account at any time from your settings. We may suspend or close an account that breaches these Terms, that is being used unlawfully, or that puts the platform or other users at risk. Except where the breach is serious or we are legally required to act immediately, we will give you notice and a chance to respond.

Before closing your account, export what you need. After closure, data is deleted on the schedule in the Privacy Policy. Money already owed to you from completed sales remains payable to you.

10. If you bought from a store on ScaleEdges

Your purchase is a contract with the seller who runs that store, not with ScaleEdges. The seller sets the price, the description, the delivery and the refund terms, and the seller is who you contact about the product. Their contact details are on their store.

We host the store, deliver the file and process the payment on the seller's behalf. If a download fails or a licence key does not arrive, contact the seller first; if they do not respond, write to contact@scaleedges.com and we will help where we can.

If you are a consumer in the EU or UK, you normally have 14 days to withdraw from a distance purchase — but for digital content delivered immediately, that right ends once delivery starts with your agreement. The Refund Policy explains this in plain terms.

11. Liability

ScaleEdges is provided as it is. We do not promise that it will be free of errors, or that it will fit a particular purpose you have in mind.

We are liable for damage we cause by breaking this agreement, but not for indirect or consequential loss, lost profit, lost sales or lost data where that loss was not a foreseeable result of our breach. For any claim, our total liability is limited to what you paid us in the twelve months before the event that caused it.

Nothing here limits our liability for death or personal injury caused by our negligence, for fraud, or for anything else that cannot lawfully be limited. If you are a consumer, your statutory rights are unaffected.

As a seller, you are responsible for claims that arise from your own products, your content or your breach of these Terms, and you agree to cover our reasonable costs if such a claim is brought against us.

12. Changes to these Terms

We may update these Terms. For minor corrections we simply publish the new version and change the date at the top of this page. For changes that materially affect your rights or obligations, we will email account holders at least 30 days before they take effect. If you do not accept a change, you can close your account before it applies.

13. Governing law and disputes

These Terms are governed by French law. If you are a business, disputes go to the courts of Grenoble, France.

If you are a consumer, you keep the protection of the mandatory law of your country of residence and may bring proceedings before the courts there. EU consumers can also use the European Commission's online dispute resolution platform at ec.europa.eu/consumers/odr.

Before any of that, please write to legal@scaleedges.com. Most problems are quicker to fix by email.

If a court finds one clause unenforceable, the rest of these Terms continue to apply.